Internet Solutions

The core of transcription service solution is our hosted transcription management application. Using patented dictation/transcription technology, (patent # 5,828,730) we are able to build upon this system to offer complete transcription business solutions.

Accessible via the Internet, our application allows dictators to transfer digital voice files directly from the desktop, via telephone, or through a web browser. Once in the system, the advanced workflow management features ensure that the voice file is promptly processed through the transcription, editing, electronic signature, routing and delivery processes.

ASP Network Infrastructure

Unlimited Scalability - ASP system is designed to allow modular expansion of principal components to accommodate growth. No user or load ceiling is imposed in this method. Growth is accomplished by aggregating component machines into the system as a whole.

Multi-Faceted Redundancy & Fault Tolerance - Critical systems such as web servers, database servers and online storage systems are either clustered or mirrored for availability and redundancy. Standalone systems that are not in cluster or mirror pairs are RAID 5 with redundant power and components. Daily backups of all critical operating systems, data, and files are performed.

Redundant Telephone and Internet Feeds to Multiple Carriers - Multiple carries from MCI and Qwest Communications provide multiple access points to voice and data connections. Backup Power & AC Supply are in an environmentally controlled room. The room is sealed and can only be entered by authorized personnel via key card access. Dual 3-ton AC units for cooling and auxiliary 1 ton AC units for failover within the datacenter. UPS systems integrated throughout the data center, with redundant power supplies and tie-in to the facility generator.

24x7 System Monitoring - Infrastructure, network and application monitoring by on-call response team for maximum uptime. Network traffic and monitor accomplished by automated system with automated notification.

Multi-voice server configuration to guaranteed 99.99% uptime for voice access - Dictation Servers are separated by multiple network and carrier segments to ensure availability and uptime.

Supports Integration with Remote Voice Capture Systems via VPN - Cisco VPN concentrator provides secure VPN access for client integration of ASP into existing network infrastructure.

We believe that control and management are critical to the success of any solution, and so Sten-Tel®, Inc . Technologies gives you the ability to manage this process as a business while providing enterprise level technology and the integration of advanced capabilities through our extensive partnerships.

To ensure that these services are available at any time from anywhere, our hosting facility provides enterprise level connectivity and communication.

  • Unlimited Scalability, Multi-Faceted Redundancy and Fault Tolerance of Systems
  • Management Access via LAN, WAN, or VPN
  • Redundant Power Supplies & Air Conditioning Units
  • TCP/IP Dial-up, VPN, Internet Connections
  • 24x7 System Monitoring

Sten-Tel®, Inc . Application Features

The Sten-Tel®, Inc. hosted transcription management application offers these competitive advantages:

  • No Initial Capital Investment
  • Flat "Per Minute" Usage Fee Structure
  • Ability to Support In-House or Remote Transcription Staff
  • Dictation & Transcription via Telephone or File Upload/Download
  • Integrated Voice & Text Processing
  • Permanent On-Line Text Archival & Retrieval
  • Web Browser Control of all Management and Reporting Functions
  • Integrated Client Billing and Transcriptionist & Editor Payable Modules
  • Support for 3 rd Party Integration (HL7, XML, EDI, ADT, etc)
  • Leeching Capabilities from all Legacy Systems and Portable Hand-Held Devices
  • HIPAA Compliance
  • Patented Document Workflow Technology for Guaranteed Prevention of Data Loss
  • Automated File Delivery System
  • Optional Custom Report Generation
  • Disaster Recovery Site

Users

Catuogno Court Reporting and Sten-Tel® Transcription provide transcription and editing services for clients nationally. As the largest user of the Sten-Tel®, Inc . transcription management solutions, Sten-Tel®, Inc . processes hundreds of thousands of lines of dictation monthly, delivering transcribed documents and integrated data into hundreds of hospitals, offices, law enforcement, insurance clients and information systems daily.